基于用户名的OTRS AD身份验证

Question

我已经根据用户页面上的用户的电子邮件地址配置了otrs开源版本进行身份验证。是否有任何方法可以根据用户名进行身份验证？

Answer 1

是的，这是可能的。

什么是对OTRS（DB，LDAP，BASIC）

如果它是DB，那么请在内核/ Config.pm添加这些行

$Self->{'Customer::AuthModule'}      = 'Kernel::System::CustomerAuth::DB'; 
$Self->{'Customer::AuthModule::DB::Table'}   = 'customer_user'; 
$Self->{'Customer::AuthModule::DB::CustomerKey'}  = 'login'; 

这将设置你的认证后端所需customerKey登录o栏表customer_user

更新＃1

那么，在这种情况下，编辑您的Config.pm文件，并添加这些行：

请注意变量LDAP :: UID，CustomerKey和UserCustomerID的映射。检查您的广告，并确保，每一个客户，在sAMAccountName赋独特的价值

$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; 

$Self->{CustomerUser} = { 
     Module => 'Kernel::System::CustomerUser::LDAP', 
     Params => { 
     Host => 'host.example.com', 
     BaseDN => 'OU=BaseOU,DC=example,DC=com', 
     SSCOPE => 'sub', 
     UserDN =>'otrs_ldap', 
     UserPw => 'PASSWORD', 
    }, 
# customer unique id 
    CustomerKey => 'sAMAccountName', 
    # customer # 
    CustomerID => 'mail', 
    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], 
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], 
    CustomerUserSearchPrefix => '', 
    CustomerUserSearchSuffix => '*', 
    CustomerUserSearchListLimit => 250, 
    CustomerUserPostMasterSearchFields => ['mail'], 
    CustomerUserNameFields => ['givenname', 'sn'], 
    Map => [ 
     # note: Login, Email and CustomerID needed! 
     # var, frontend, storage, shown, required, storage-type 
     #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], 
     [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], 
     [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], 
     [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], 
     [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], 
     [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 0, 1, 'var' ], 
     [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], 
     #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], 
     #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], 
    ], 
    };